One of our very good clients recently finished a Seabourn cruise. This was her first experience on a “luxury” ship, and she had some apprehension.
These folks have done a lot of cruising – usually on Celebrity, Holland America and Princess. They were not unhappy with any of those lines, but after having been to just about every cruise ship port, they wanted to try something different. The price they paid on Seabourn on a per-day basis was not substantially more than they had paid on the previous lines.
So why the apprehension?
It’s a “luxury” ship. They experienced the very common fear that people who gravitate to luxury vessels would be way out of their league.
They would feel like Gilligan on a ship full of Mr. and Mrs. Howells.
The first problem is labelling these ships “luxury” ships. It is true that the quality of food, service and amenities is higher than you’ll get on the mass-market ships, but the word “luxury” has some negative connotations for people. It can be synonymous with “pretentious”, “excessive”, or “snobby”.
Bob and I had a bit of this same anxiety before our first small ship cruise (notice I avoided the word “luxury”). Before we were in the travel industry, I worked as a lab tech., and Bob worked in a grocery store. How could we hold our own with a ship full of investment bankers and industry magnates?
As it turned out this apprehension was misplaced.
Undoubtedly there were a handful of pretentious hoity-toity types – but you find these on the mass-market lines too. We found the people on the small ships to be curious, traveller-types from a wide variety of backgrounds. We didn’t hear people talking about their professions or their possessions – they would talk more about where they wanted to travel to next, and what attracted them to a small ship. Most often they ended up on the “luxury” ship was because they wanted to go to ports that the mass market ships don’t visit.
The culture on these small ships is much more casual and relaxed than you will find on the mass market ships. Part of this is just because there are far fewer people, so you get to know people faster, but the casual vibe is very much by design. There was one formal night on our 12 night cruise, which was the only time Bob put on a tie (something he only does under protest). The rest of the time, he showed up to the dining room in jeans (looking nice, but in jeans).
Back to our client’s “luxury” maiden voyage. She was very happy to report post-cruise, that she was not at all out of place on the small ship. To the contrary – she found that the vast majority of her fellow passengers were very much part of her peer group. A peer group that together created memories to last a lifetime.
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I look forward to hearing from you.
Sue Bradley